Grid Werks Automotive — Support
Frequently Asked Questions
Everything you need to know about ordering, fitment, shipping, and returns. Can’t find your answer? Contact us directly.
⚠ Always verify your VIN before purchasing. Part compatibility is vehicle-specific. We strongly recommend confirming fitment with your VIN prior to placing any order.
Ordering & Fitment
How do I know if a part fits my vehicle?
Every listing includes make, model, year, and trim compatibility. Always cross-reference with your VIN. If you’re unsure,
contact us before purchasing — we’re happy to verify fitment.
Do you sell new or used parts?
We sell both OEM used and aftermarket new parts. Each listing clearly states the condition. Used OEM parts are inspected before listing.
Can I request a specific part not listed on the site?
Yes.
Reach out to us with the year, make, model, trim, and part name. We’ll do our best to source it for you.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. Payment is processed securely at checkout via WooCommerce Payments.
Shipping & Local Pickup
Do you offer local pickup?
Yes — local pickup is available at our location in Palatine, IL. Select local pickup at checkout. You’ll receive a notification when your order is ready.
How long does shipping take?
Most orders ship within 1–2 business days. Delivery typically takes 3–7 business days depending on your location. Tracking is provided via email once your order ships.
Do you ship internationally?
Currently we ship within the contiguous United States only. International shipping is not available at this time.
What carrier do you use?
We ship via USPS, UPS, and FedEx depending on package size and destination. The carrier is selected at our discretion to ensure the safest, most efficient delivery.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for most items. Parts must be unused and in original condition. See our full
Refund & Returns Policy for details.
The part I received is defective. What do I do?
Contact us immediately with photos and your order number. Defective items are eligible for a full refund or replacement, and we cover return shipping costs in verified defect cases.
I ordered the wrong part. Can I return it?
Yes, buyer’s remorse returns are accepted within 30 days. The buyer is responsible for return shipping, and a 20% restocking fee applies. The part must be unused and uninstalled.
How long do refunds take?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method.
Calibration & Technical
Do electronic parts require calibration after installation?
Many electronic modules (ECUs, ADAS sensors, cameras, TPMS) require professional calibration after installation. This calibration is not included and is the buyer’s responsibility. We recommend consulting a qualified technician.
Are your parts tested before being listed?
Used OEM parts are visually inspected prior to listing. We do not perform live electronic testing on all units. If you need a tested part, please
contact us to ask about specific inventory.
